Frequently Asked Questions
At LiteCarry, we prioritize transparency. Below you will find detailed answers to the most common questions regarding our products, shipping procedures, and store policies.
What kind of products do you sell?
We provide a curated selection of handbags, purses, and totes. Our inventory is chosen based on functional design, material durability, and practical use for daily life.
Do you ship internationally?
Currently, we only facilitate shipping within the United States. We do not offer international shipping services at this time to ensure reliable delivery timelines within the United States.
How long does shipping take?
Standard shipping for orders within the United States typically takes 5–8 business days. Please note that processing time (handling) is separate from shipping transit time. You will receive a tracking number via email once your package is dispatched.
What payment methods do you accept?
For a secure and transparent transaction, we currently accept payments exclusively through PayPal. This ensures your financial data is protected by industry-standard encryption.
What materials are used in your products?
Our collection includes items made from vegan leather and reinforced synthetic fabrics. Specific material details are listed clearly on each individual product page to help you make an informed choice.
What is included with my purchase?
- 1 × Handbag or Purse (main unit)
- 1 × Dust bag (if specified in the product description)
- 1 × Detachable strap (for convertible models)
- Basic care instructions for product maintenance
Can I return or exchange an item?
Yes. We have a 14-day return window starting from the date of delivery. To be eligible for a return, items must be unused, in their original condition, and have all original tags attached. For a detailed guide, please visit our Return & Refund Policy page.
What if my order arrives damaged?
In the event of receiving a defective or damaged item, please notify us at Support@litecarry.shop within 48 hours of delivery. Include your order number and clear photographs of the damage so we can process a resolution promptly.
How do I track my order?
Once your order is shipped, an automated confirmation email will be sent to you. This email contains your tracking number and a direct link to the shipping carrier’s portal for real-time updates.
Need further assistance?
If your question is not listed here, our support team is available to assist you. You can email us at Support@litecarry.shop. We aim to respond to all inquiries within 24–48 hours (Monday–Friday).