At Litecarry, customer satisfaction matters greatly to us, and we aim to offer a transparent, hassle-free shopping experience. If your purchase doesn’t fully meet your expectations, this Return & Refund Policy outlines the terms under which returns and refunds are accepted for orders placed through litecarry.shop.

Please review this policy thoroughly before initiating a return request.

Return window

Return requests can be submitted within 30 calendar days of the date your order is marked as Delivered by the shipping carrier.

Requests made after this 30-day window may not qualify for approval.

All return requests require review and authorization from our customer support team before the item is sent back.

Return eligibility criteria

For a return to be approved, the following must be true:

• The item must be unused and unworn.
• The sunglasses must be returned in their original condition.
• All original packaging, protective cases, manuals, and included accessories must accompany the returned item.
• The product must show no signs of misuse, accidental damage, or unauthorized alteration.
• The request must be submitted within the eligible return window.
• Proof of purchase or the original order number must be provided.

Items failing to meet these conditions may not be eligible for return or refund.

Returns we do not accept

We are unable to accept returns under the following conditions:

• Products worn, used, or damaged by the customer.
• Items missing original packaging, accessories, or included components.
• Products altered, repaired, or modified by a third party.
• Return requests made after the eligible return window has passed.
• Items returned without prior authorization from Litecarry.
• Products damaged due to improper use, negligence, or accidental damage occurring after delivery.

How to start a return

To request a return, please contact our customer support team before shipping the item back.

Email us at support@litecarry.shop and include:

• Your Order Number.
• The reason for your return request.
• Clear photos of the product if it arrived damaged, defective, or incorrect.
• Any further details our support team may request.

After reviewing your request, we’ll confirm whether your return is approved and provide return instructions.

Please avoid returning any item without prior authorization, as unauthorized returns may not be processed.

Return shipping label

Once your return is approved, Litecarry will share instructions based on the reason for the return.

If a prepaid return label applies, it will be emailed to you. Simply download, print, and securely attach it to your package, then follow the provided return steps.

If a prepaid label isn’t applicable, you’ll need to arrange return shipping through a reliable, trackable courier service.

Customer responsibility

Customers should package returned items carefully to minimize the risk of damage during transit.

We recommend using a trackable shipping method when arranging your own return shipment.

Litecarry is not liable for returned packages that are lost, delayed, or damaged in transit when the customer has arranged the return shipping.

Return shipping responsibility

Who covers return shipping costs depends on the reason for the return.

Change of mind

If you’re returning an item because you changed your mind, ordered incorrectly, or simply no longer want it, you are responsible for the return shipping costs.

The item must still meet all eligibility requirements described in this policy.

Damaged or defective product

If your order arrives damaged, defective, or unusable due to a manufacturing issue or shipping damage, please reach out within 48 hours of delivery.

Once your claim is reviewed and approved, Litecarry will issue a prepaid return shipping label. Print the label, attach it to your package, and follow the return instructions provided.

Wrong item received

If you receive an item different from what you ordered due to an error on our end, please notify us within 48 hours of delivery.

After verifying your request, we’ll provide a prepaid return label at no cost to you and arrange the appropriate resolution.

Exchanges

Litecarry does not currently offer direct exchanges.

If you’d like a different style, color, or model of sunglasses, please return the eligible item per this policy and place a new order at litecarry.shop.

Any approved refund will be processed according to the terms below.

Restocking fee

Litecarry does not apply any restocking, processing, or administrative fees on approved returns.

Customers are only responsible for return shipping costs when the return is due to a change of mind or a reason unrelated to our error.

Refund process

Once we receive your returned item, our team will inspect it to confirm it meets our return eligibility criteria.

Following inspection, you’ll receive an email confirming whether your refund has been approved or declined.

If approved, the refund will be issued to your original payment method wherever possible.

Refund processing time

Approved refunds are typically processed within 10 business days of receiving and inspecting the returned item.

Depending on your bank or payment provider, it may take additional time for the refunded amount to reflect in your account.

Late or missing refunds

If your refund hasn’t arrived within the expected timeframe, we suggest the following steps:

• Recheck your bank account.
• Contact your credit card company or payment provider, as processing times can vary.
• Reach out to your financial institution to confirm the refund’s status.

If you’ve completed these steps and still haven’t received your refund, please contact our support team at support@litecarry.shop for further help.

Contact information

For any questions about returns, refunds, or this policy, please reach out to our customer support team.

Business Name: Litecarry
Business Email: support@litecarry.shop
Business Hours: Monday to Friday (9:00 AM – 5:00 PM GMT -5:00)
Business Address: 415 W Lincolnway, Cheyenne, WY 82001, United States