What types of footwear do you sell?
We sell sneakers, sports shoes, and athletic footwear designed for daily wear, physical activity, and training environments.
How can I contact customer support?
You can reach our support team by email at support@litecarry.shop or by phone at +1 (401) 320 9188. We aim to respond to all inquiries within 24 hours during standard business days.
Can I cancel or change my order?
Yes, orders can be canceled if the request is made within 24 hours of the purchase time. After 24 hours, the order enters our fulfillment process and cannot be modified or canceled. Once delivered, you can process it as a return.
Do you charge sales tax?
Applicable taxes, if any, are calculated based on your shipping destination and will be displayed clearly at checkout before you finalize your payment.
Where do you ship?
We currently process and ship orders exclusively within the United States. We do not offer international shipping at this time.
How much does shipping cost?
We offer FREE standard shipping on all orders within the United States. There are no hidden fees or minimum purchase requirements.
How long will it take to receive my order?
The total expected delivery time is 4 to 10 business days. This includes a handling time of 1 to 3 business days for order processing, and a transit time of 3 to 7 business days.
How can I track my package?
Once your order is handed over to our shipping carriers (USPS, UPS, or FedEx), you will receive a confirmation email containing your tracking number. Please allow 24 hours for the tracking system to update.
What is your return policy?
We accept returns within 30 days of the delivery date. The footwear must be unused, in its original condition, and in its original packaging. To start a return, email us at support@litecarry.shop.
Are there any return fees?
We do not charge any restocking fees. However, the customer is responsible for paying the return shipping costs for standard returns.
What if I receive a damaged or defective item?
If your item arrives damaged or defective, please contact us within 24 hours of delivery with clear photos of the issue. We will provide a direct replacement or a full refund at no additional cost to you.
When will I receive my refund?
Once we receive and inspect your returned item, approved refunds are processed automatically within 10 business days. The funds will be credited to your original method of payment.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express, Discover, and UnionPay.
Is my payment information secure?
Yes. Our checkout process uses SSL encryption and is fully PCI DSS compliant. We do not store your full credit or debit card details on our servers; all transactions are routed through secure payment gateways.
Contact Information
For any questions, please contact us:
Business Name: Lite Carry
Phone Number: +1 (401) 320 9188
Email Address: support@litecarry.shop
Business Address: 34930 Brooten Rd, Cloverdale, OR 97112, United States
Business Name: Lite Carry
Business Mail:
support@litecarry.shop
phone: +1 (401) 320 9188
Business Hours: 9AM-5PM (Monday to Friday (GMT-5 / EST))
Business Address:
34930 Brooten Rd, 30 Arcade St, Cloverdale, OR 97112, United States
©2025 LITE CARRY. All Rights Reserved.
